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Conflict Management
Dr. Dudley Weeks in his groundbreaking work on
conflict tells us that conflict is inevitable
since people have different interests. In fact,
conflict can be a springboard for achieving excellence
and those who always avoid it are as dysfunctional
as those who always escalate it into open battle.
(This program can also be combined with the negotiation
skills workshop.)
Topics include:
- Conflict: good or bad?
- Our personal style for handling conflict
- Ineffective approaches to conflict
- Conflict partnership process
- Intercultural differences in viewing conflict
Typical workshop
length: 1 day
Usual number of participants:
6 to 16
Methods: Short
presentation of material, group work, role plays,
discussion
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